The athenahealth podcast

Episode 41: Sending results to the Patient Portal

Practices can automatically publish lab and imaging results received via interface, fax, Marketplace Partner APIs, and point-of-care tests to the Patient Portal. When that feature is enabled at the practice or department level, results tied to orders publish to the Patient Portal immediately upon receipt, prior to provider review. It’s a great tool to keep patients engaged with their healthcare and their care team, all while reducing work for staff.
User Guide — ResultsCall - O-Help  
Auto-Publishing to Patient Portal Rules 
ResultsCall Settings - O-Help 
Communicator ResultsCall FAQS 
This episode was presented by Sully.ai: https://marketplace.athenahealth.com/product/sully-ai

Episode 40: Bringing AI into athenaOne in the Summer 2025 Release

The Summer 2025 Release takes place from July 23-25. If you missed the Summer 2025 Release Walk-through webinar, we're publishing a conversation with Chief Product Officer Paul Brient we featured in that webinar -- a conversation that focused specifically on the ways that we're bringing AI into athenaOne both in the Summer 2025 Release and in the not-too-distant future.

Episode 39: How AI can support the human touch in healthcare

Curious about the real impact of AI in healthcare – and in athenaOne? In our latest episode of the athenahealth podcast, we’re joined by athenaClinicals vice president Chad Dodd and Chief Medical Officer Dr. Nele Jessel for a discussion of how AI-driven tools are streamlining workflows, cutting documentation time, and supporting care teams in new ways. Explore the journey from cautious optimism to growing trust in AI – and see how we’re building AI to support, not replace, the clinical care team.

Episode 38: Empower patients to self-schedule

In a recent survey, 60% of patients said they preferred to book appointments themselves online, rather than calling their doctor's office -- just the same way they prefer to book dinner reservations online, rather than calling restaurants. Enabling patient self-scheduling can drive patient satisfaction and retention, and it can reduce staff work, too. In the latest episode of the athenahealth podcast, we're joined by the practice manager at a pediatrics practice in the Cincinnati area, who walks us through how her practice set up patient self-scheduling -- and the impact it has had on their bottom line.

Episode 37: Empowering women to take control of their healthcare

May is Women’s Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women’s health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey.  We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman’s entire health journey, from adolescence to menopause and beyond.

Episode 36: Tools to document encounters as you go

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours.
Today's episode is presented by Affineon: https://marketplace.athenahealth.com/product/affineon-health.

Episode 35: Get claims created automatically

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they once had to outsource.
Don't forget: Mark your calendar now for Thrive -- coming to Nashville in November!

Episode 34: Our focus on ambulatory care practices, with CEO Bob Segert

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians.
Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth.com/resources/events/thrive

Episode 33: Automatically ingest external data into patient charts

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne for medication fill history in the Spring 2025 Release, with additional data points planned for release in the near future.
As a reminder, the Spring 2025 Release takes place from March 19-21.

Episode 32: Managing Clinical Inbox volume

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can’t fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks to reduce the burnout so many clinicians are feeling.
While we were at Thrive in Austin, Texas, last fall, we had two conversations about managing Clinical Inbox volume – one with an athenaOne user, and one with an athenahealth training architect who focused on managing the Patient Portal. Mark your calendars now for Thrive in Nashville, Tenn., from November 3-5, 2025.