The athenahealth podcast

Episode 31: Appointment Schedule

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow.
Episode sponsor: Clinii
Resources:
Success Community overview:
https://success.athenahealth.com/s/scheduling
Learning Portal reports on training status: https://success.athenahealth.com/s/article/000003474
athenaOne release schedule: https://success.athenahealth.com/s/article/000122381
Patient engagement coaching: https://success.athenahealth.com/s/article/000106065 

Episode 30: Tips and tricks for Enhanced Self Check-in

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Check-in to provide better patient care.
Curious about Thrive 2025? Learn more here: https://www.athenahealth.com/resources/events/thrive

Episode 29: Optimize your partnership with your CSM

Your Customer Success Manager is your biggest advocate – but are you making the most of that relationship? In the latest episode of the athenahealth podcast, we chat with the director of finance at an urgent care organization in Colorado (athenahealth customers since 2009) about how learned to be proactive with her CSM to get the help she needs to drive the best possible results for her business.
Stay informed about Thrive 2025, coming to Nashville next November: https://www.athenahealth.com/resources/events/thrive

Episode 28: How to configure the patient banner in athenaOne

Your practice is unique, and so your patient banner in athenaOne should be unique as well. As of the Fall 2024 Release during the week of November 11, you’ll be able to add, remove, and rearrange the primary patient banner cards – and even create custom cards, based on the needs of your organization. We sat down at Thrive with a leader at an FQHC in Massachusetts who has worked hand-in-hand with our teams as we've developed the ability to customize the patient banner.
If you don't want to miss out on Thrive in 2025, be sure to check out our new Thrive landing page -- and fill out the interest form: https://www.athenahealth.com/resources/events/thrive

Episode 27: Dr. Bobby Mukkamala of the American Medical Association

We were thrilled to welcome Dr. Bobby Mukkamala, president-elect of the American Medical Association, who joined at Thrive, our annual user summit in late October. As part of his visit, Dr. Mukkamala discussed a top priority that the AMA shares with athenahealth -- averting Medicare physician payment cuts looming in Congress.
To learn more or lend your voice, visit fixmedicarenow.org.

Episode 26: Manage integrations with athenaConnect, in the Fall 2024 Release

The latest episode of the athenahealth podcast introduces you to athenaConnect, a new tool that will provide a centralized view of your practice’s connections and integrations to and with athenaOne. The My Connections dashboard will provide a comprehensive list of current integrations, enabling users to see their current connections, understand the type of information being exchanged, and track the volume of data flowing in and out of their practice. It’ll be available as part of the Fall 2024 Release, coming during the week of November 11.
This episode was sponsored by Medsien, a partner on the athenahealth Marketplace. Learn more about Medsien at https://marketplace.athenahealth.com/product/medsien.

Episode 25: Thrive

Thrive, athenahealth’s annual summit, brings together over 2,000 users, partners, and leaders within the healthcare community from across the country in late October to connect, learn best practices, and share new perspectives on some of the biggest challenges that are facing us in healthcare. Register by October 9 at https://web.cvent.com/event/4ce04870-8f56-45ca-b3ea-ac8708af5080/summary or by visiting the link on the Success Community.
If you've already registered, be sure to listen to this episode for a full rundown of what to expect in Austin! This episode is brought to you by Fullscript. Visit https://marketplace.athenahealth.com/product/fullscript to learn more. 

Episode 24: Training on athenaOne, tailored to your needs

We've made numerous updates to our free training offerings for athenaOne customers aimed to help you train both new and tenured staff on athenaOne in a way that best aligns with the needs of your practice. In the latest episode of the athenahealth podcast, we run down the ways clinicians and staff can get the training they need to navigate athenaOne as efficiently as possible, reducing burnout and supporting the best possible patient care.
This episode is brought to you by Fullscript. Learn more at https://marketplace.athenahealth.com/product/fullscript. 

Episode 23: Reducing coding tasks for overworked physicians with "Enhanced Diagnosis"

You went to medical school to learn to treat patients, not to learn to code claims. In the latest episode of the athenahealth podcast, Dr. Nele Jessel walks through the Enhanced Diagnosis feature (now in testing, and coming to all athenaOne customers in 2025) that aims to reduce the administrative burden on clinicians at a time when value-based care programs require increased levels of specificity in clinical diagnoses.

Episode 22: State of the network, with CEO Bob Segert

Administrative burden is driving rampant clinician burnout. Value-based care programs are becoming more complex. Patients are demanding better tools to engage with their care team. In the latest episode of the athenahealth podcast, CEO Bob Segert provides his perspective on the rapidly changing healthcare industry – and how we plan to support you through these changes. Don't forget to register for Thrive!